TOTAL QUALITY AWARD 

1996-2008

Total Quality is the highest level of achievement in Section Management Plan for the each fiscal year.  Sections that reach Total Quality proved their dedication and commitment to providing quality programs and services by measuring the satisfaction of their members and achieving 75 percent of their objectives.

SECTION MANAGEMENT PLAN, SELF ASSESSMENT AND CALIFORNIA AWARDS AND FEEDBACK REPORT

The California Challenge is a self-assessment program designed and administered exclusively by the California Awards for Performance Excellence (CAPE) under the directorship of CCE (California Council for Excellence). The primary goal in offering this recognition program is to help organizations understand their strengths and opportunities for improvement as defined by the most current criteria of the Malcolm Baldrige National Quality Award program.